Refund & Subscription Policy

Last updated: November 5, 2026

This Refund Policy explains subscription cancellations, one-time Top-Up purchases, and refund requests for H-AI-LEY™. H-AI-LEY is operated by HRB Studios™.

1. Tutor access

H-AI-LEY does not offer a free tutor trial. Tutor features require an active paid subscription or an expressly authorized complimentary account.

2. Monthly subscriptions

H-AI-LEY paid subscriptions are billed monthly at the price displayed at checkout.

Subscriptions automatically renew each month until canceled.

Before a subscription is created, the applicable recurring price and renewal terms are displayed and affirmative subscription consent is required.

3. Canceling through Manage billing

You can cancel an eligible Stripe-backed subscription through:

Account → Manage billing / cancel

When you cancel through the billing portal:

Your subscription is scheduled to end at the end of the current billing period
You retain paid access until that date
You will not be charged for the next renewal after the cancellation takes effect

Cancellation does not normally create an automatic refund for the billing period that has already been paid.

4. Account deletion

Deleting your H-AI-LEY account is different from canceling through the billing portal.

When you delete an account with a linked active subscription:

H-AI-LEY cancels the linked subscription as part of account deletion
Account access ends
Account-linked information is deleted or handled according to our Privacy Policy

Because account deletion intentionally removes the account immediately, unused time remaining in the current billing period does not automatically generate a prorated refund.

If you do not want to lose access immediately, cancel through Manage billing / cancel instead and allow the subscription to remain active until the end of the paid period.

5. One-time Top-Ups

Optional Top-Ups are separate one-time purchases of AI usage capacity. They are not subscription renewals and do not replace a Solo subscription.

Refund requests that involve a Top-Up purchase use the same manual review process described below. Submitting a request does not guarantee approval.

If HRB Studios approves a refund for an identifiable Top-Up purchase, H-AI-LEY processes or arranges that refund through the applicable payment provider and, when the related Top-Up grant can be matched, holds or reverses any remaining unused usage capacity from that purchase. Already consumed usage capacity is not restored as cash.

6. Refund requests

H-AI-LEY does not currently provide an automatic self-service refund system.

Refund requests are reviewed manually by HRB Studios.

You may contact us regarding subscription charges, Top-Up purchases, or related billing circumstances such as:

Duplicate charges
An incorrect subscription or Top-Up charge
Billing mistakes
Technical problems that materially prevented use of the paid Service
Other exceptional circumstances

Send refund requests to: info@hrbstudios.com

Include enough information for us to identify the account and charge, such as the email address associated with the H-AI-LEY account.

Do not send your complete credit-card number by email.

Submitting a refund request does not guarantee that a refund will be approved.

7. Approved refunds

If HRB Studios approves a refund, we will process or arrange the refund through the applicable payment provider.

For an approved Top-Up refund, remaining unused usage capacity tied to the matched purchase is held or reversed when billing systems can identify that grant, consistent with Section 5.

The time it takes for an approved refund to appear depends on the payment provider and financial institution.

8. Charges you do not recognize

If you believe a charge was unauthorized or associated with the wrong account, contact us promptly at: info@hrbstudios.com

We may request information reasonably necessary to identify the relevant account or transaction.

9. Required legal rights

Nothing in this Refund Policy limits refund, cancellation, chargeback, or consumer rights that cannot lawfully be limited under applicable law.

California's current Automatic Renewal Law requires express consent and accessible cancellation for covered subscriptions; H-AI-LEY's checkout consent and online Manage billing / cancel path are built around those requirements.

10. Changes to this Refund Policy

We may update this Refund Policy as H-AI-LEY's plans, billing systems, or legal requirements change.

When the Policy changes, we will update the Last updated date.

11. Contact

Questions about billing, cancellations, or refunds may be sent to:

HRB Studios™
Email: info@hrbstudios.com

Related: Terms of Service · Privacy Policy